Symonds Research Ltd Terms & Conditions
This agreement describes the terms for customers of Symonds Research Ltd who obtain Training Materials through https://symondsresearch.com or who use the site.
Refund Policy
Our training materials are digital products supplied by electronic download. As customers receive access to the materials following purchase, we generally do not offer refunds for a change of mind once digital delivery has begun, except where required by applicable law.
If you experience any problems with your download, receive incomplete or corrupted files, or believe the materials are not as described, please contact us at admin@symondsresearch.com. We will investigate and work with you to resolve the issue, including providing a replacement or refund where appropriate.
Nothing in this policy affects your rights under applicable consumer protection laws.
Agreement
In this document, “Training Material” or “Content” is the training product you obtain from Symonds Research Ltd through our e-commerce purchase and download system.
“You” and “the Customer” refer to the customer or client who purchases the Training Material.
“We”, “Us” and the “Author” refer to Symonds Research Ltd.
We hereby grant to you a non-transferable license to use the Training Materials for the Permitted Uses as defined below. Anything outside the Permitted Uses for Training Materials is excluded. These are presented under Exclusions. All other rights to the Training Materials, including, without limitation, all copyright and other intellectual property rights relating to the Content, are retained by Symonds Research Ltd and/or its suppliers.
Symonds Research Ltd reserves the right to elect at a later date to revoke or amend the license granted by this Agreement and replace the content with an alternative for any reason. Symonds Research Ltd may revise this Agreement at any time and at its sole discretion.
To open and edit the Training Materials, you will need software compatible with Microsoft PowerPoint and Word files. PDF files, where included, can be viewed using a PDF reader.
Permitted Uses for Training Materials
As a user of Training Materials provided by Symonds Research Ltd, you are hereby granted the following rights (“Your Rights”):
- Unlimited reprinting of participants’ handbook and handouts from the Training Materials for distribution to course delegates
- Unlimited delivery of the course to delegates
- Unlimited number of delegates for the course
- Unlimited rights to edit and modify the content of Training Material
- Unlimited rights to add your own content to enhance the course
- Ability to use your own logo on the Training Material when delivered to delegates
The rights above include the use of Training Materials for synchronous remote or virtual training via collaboration and videoconferencing platforms such as MS Teams, Zoom and similar.
Exclusions for Training Materials
• You may not, under any circumstances, resell the product.
• You may not distribute the Training Material, for free or at cost, to others who may resell the Training Material for commercial advantage.
• You may not convert Training Materials directly to other derivatives such as audio playbacks, translations and online e-learning products and resell them as a new training material for commercial gain.
• The content is provided for your use generally as a trainer, training designer or a learner. You may not distribute the Training Materials obtained from Symonds Research Ltd to other trainers and training course designers. An exception applies to teams of trainers within the same organization who are involved in designing and delivering courses. In this case, the Training Materials may be shared among team members without requiring additional licenses.
• Images included in the Training Materials cannot be used outside the context in which they are provided without explicit permission. You are not allowed to extract images or reverse engineer the content and use them elsewhere outside a training environment. For example, you are not allowed to extract images and use them in a book publication. Likewise, you are not allowed to share images with others, for example, in any peer-to-peer or similar file sharing arrangement. From time to time, Symonds Research Ltd may introduce Training Materials with extended rights to the use of images or illustrations. This will be described in the course description. If in doubt, Contact Us for more details.
Use of Website Content
The free training exercises, articles and guidelines presented on the https://symondsresearch.com website are provided so that you can enhance your training courses or use them for self-learning. No content from the site (text or images) can be republished elsewhere online or in print, as part of a product, for product advertisement, for commercial gain or for free.
Copyright
Except as expressly permitted under this Agreement, you may not reproduce, redistribute, reverse engineer, or create derivative works from the Training Materials or website content without prior written permission from Symonds Research Ltd.
No responsibility for loss caused to any individual or organization acting or refraining from action as a result of the material in this publication can be accepted by the Author.
The right of Symonds Research Ltd. to be identified as the author of this work has been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.
The rights to images or content are not transferred. The ownership of the training materials and any other products remains with Symonds Research Ltd. You are licensed to use the product as per conditions set in this document.
Symonds Research ® is a registered trademark of Symonds Research Ltd.
All rights reserved.
Privacy Policy
Please view our privacy policy for more details.
Delivery Policy
Upon successful checkout via our e-commerce system, you will immediately receive emails which contain links and guidelines on how to download the products purchased. This is automatically handled when the transaction is completed. If a transaction is delayed, for example, by a credit card processing operator who wants to check the validity of the transaction, the email delivery will be delayed until the funds are transferred successfully. Upon a successful transfer, the emails will be sent immediately to the customer.
Cancellation and Returns
Our training materials are supplied electronically, so there are no physical products to return.
Where applicable, customers may have statutory cancellation rights. These rights may end once digital delivery begins, provided any legally required consent and acknowledgment have been obtained.
For assistance with cancellations, downloads, or purchase-related concerns, please contact us at admin@symondsresearch.com.
Warranty
The Content is provided in accordance with the agreement provided in this document. While we made reasonable efforts to ensure the accuracy of the Content to correctly present the research carried out in subject domains, Symonds Research Ltd does not warrant the accuracy of such information.
Other than as expressly provided above, the content is provided “as is” without representation, warranty or condition of any kind, either express or implied, including, but not limited to the implied representations, warranties or conditions of merchantability, or fitness for a particular purpose. Symonds Research Ltd does not represent or warrant that the content will meet your requirements. The entire risk as to the quality and performance of the content is with you.
Your Indemnification
You agree to indemnify, defend and hold Symonds Research Ltd, its affiliates, its Content providers and their respective directors, officers, employees, shareholders, partners and agents (collectively, the “Symonds Research Ltd Parties”) harmless from and against any and all claims, liability, losses, damages, costs and expenses (including reasonable legal fees on a solicitor and client basis) incurred by any Symonds Research Ltd Party as a result of or in connection with any breach or alleged breach by you or anyone acting on your behalf of any of the terms of this Agreement.
Limitation of Liability
In no event shall Symonds Research Ltd or any of its affiliates or content providers be liable for any incidental, indirect, punitive, exemplary or consequential damages whatsoever (including damages for loss of profits, interruption, loss of business information or any other pecuniary loss).
Training Materials Suitability
It is the Customer’s responsibility to refer to the range of training courses provided by Symonds Research Ltd, prior to purchasing, to ensure that the selected courses meet the required criteria. Symonds Research provides professional course material based on comprehensive research, care and skill but accepts no liability in the event that the selected training materials are unsuitable for you or your delegate requirements.
Acknowledgment
You acknowledge that you have read and understood this Agreement and agree to be bound by its terms and conditions.
You further agree that this Agreement constitutes the entire agreement between you and Symonds Research Ltd regarding the Training Materials and supersedes any prior proposals, agreements, or communications, whether oral or written, relating to the same subject.
Contact
If you have any questions about your rights, please contact support and ask for assistance: paul@symondsresearch.com
For more contact options, please visit the Contact Page.
To learn more about us, please visit https://symondsresearch.com/
