Interpersonal Skills – Training Materials, Programs & Packs
Teach your participants how to deal with difficult people at work, such as colleagues, bosses, managers and direct reports.
Customizable training course materials to teach how to handle and manage conflict constructively.
What Are Interpersonal Skills
Interacting with other people is something that we do on a daily basis. In the workplace, these interactions will involve colleagues we are friendly with, in addition to those whom we manage, are managed by and people we do not meet on a daily basis.
We need to interact and get along with these ‘others’ and training in interpersonal skills can make dealing with interactions easier. By learning techniques and methods for working with and dealing with other people, life at work and outside of work can be less stressful and more enjoyable.
Interpersonal Skills for Managers
As a manager, understanding how to lead your team in respect of working with each other is a key skill that you will really want to master. Understanding, for example, the solutions for dealing with and also pre-empting conflict management issues, is worth considering.
In 2020, we have the following courses being developed and that will be available for immediate download including Communication Skills, Dealing With Difficult People, and Dealing with Staff Sickness.
Examples of Good Interpersonal Skills
Learning How to Listen
Learning how to be an active listener is potentially an easy skill. Yet, so many of us struggle to avoid the distractions that can otherwise stop us from giving our full attention to the person we are listening to. The sound of a message coming through on your mobile phone, your habit of prioritizing wanting to ask a question rather than listening to what is already being said, there are numerous ways in which we can learn to become better active listeners.
Learning to Be More Empathetic
Showing empathy when dealing with others, and at least trying to see their point of view and situation, without pre-judging, can help you avoid many of the problems that can occur in interpersonal situations. Emotional Intelligence training is a great course for learning how to deal with situations with greater empathy.
Assertiveness means to be able to stand your ground and defend your rights, without being aggressive. A lack of assertiveness can cause frustration due to bottled up feelings or confrontations that escalate if a problem is tackled in an aggressive way. An assertive person is not afraid to confront a problem directly but without making the other person feel on the defensive. Thus, assertiveness is a very good skill to have for negotiating effectively in business, for dealing with customers and for creating a supportive and cooperative environment in the workplace.