Last updated April 1, 2024

The process for buying customizable training materials from us is really straightforward with the materials downloadable as soon as you pay online.

Buying Customizable Training Materials

Buying Customizable Training Materials Made Easy!

1. Choose a Course

Finding online training materials

Just search our site for a course that interests you (all courses are listed here).

On each course outline page, there is an explanation of the course outline and who the training is aimed at.


2. Add a course to the shopping basket & place an order

Shopping basket

Add the course/s that interest you into the shopping basket using the ‘Purchase’ button. You will have the chance to review anything you buy before paying for the courses/s.

When you are satisfied with the order you make payment using your chosen payment method


3. Download your course materials package

Download the materials

You will receive an immediate email confirmation and a link to download the course/s that you have purchased.

The link you receive will direct you to download the course you have purchased.

This is normally a simple and smooth process but we are also on hand in case you have any questions. Email us at any time via valeria@symondsresearch.com


4. Edit and Customise if needed

If you wish to put your branding onto the training you certainly can.

The documents and PowerPoint slides can very easily be edited and customized to meet your needs.


5. Starting running your training courses

This of course is the most exciting stage, for you, the trainer.

This is where you yourself can very easily recoup the cost of the training package by giving training courses to groups of people.

The fact that you can re-use the courses you purchase, as many times as you wish, means that the commercial benefits to you, in purchasing these courses can be ten-fold.


6. Buy More Customizable Training Materials

After you have enjoyed one of our courses, we would love to see you return to buy more courses.

We do NOT provide custom-made packages.

Customizable training course materials
>> View Our Training Course Materials Packages

Customer Service Help

1. You’ve Just Paid Online

Downloading the training materials

When you pay for your training course materials, you will immediately see something similar to this:

On the above page when you purchase you can click the green ‘Click here’ button and instantly download the training materials.

DOWNLOADING THE FILES: When you download the file, unless you specify a location, it will download to your ‘Download’ folder on your computer.

2. You will Receive a Download Link

Example download email for the training course materials purchase

Please check your email as you will also have received an email with your purchase.
(If you didn’t receive the link make sure to check your junk email folder if we accidentally ended up there 🙂

You can go to this email anytime and you have up to 5 attempts to download the training materials.

3. If You Experience a Problem Opening the PowerPoint File

It is extremely rare i.e. only ever happened once but just in case you have a problem opening the PowerPoint file. The issue appears to be when your works computer network is set to try and block some files. This video shows you how to fix it or you can look at the images below the video:

Step 1 – Go to Options

Open up an existing PowerPoint file you have and then scroll down on the menu to” File” –> “Options”

Open PowerPoint Options

Step 2 – Open ‘Trust Centre’

Next, click ‘Trust Center’ on the left menu and then click ‘Trust Center Settings’.

Trust Center

Step 3 – Trusted Locations

Next, you go to ‘Trusted Locations’ and you need to add the location for where you have the downloads.

Trusted locations in PowerPoint settings explained

After you have added the ‘New Location’, you can go to that location and open the PowerPoint you downloaded from us and it should now open.

Dr Valeria Lo Iacono
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