Page Updated on January 24, 2023
These ‘Managing Different Generations in the Workplace‘ training course materials are for corporate trainers to make managers aware of the importance of generational diversity in the workplace. This training package also guides participants to develop strategies for managing a multigenerational workforce.
This training package is:
- Fully customizable and editable
- US English & British English compatible
- Downloadable immediately
- Can also be adapted to use for online teaching and training in virtual classrooms
- and you will own the rights to edit and reuse it for as many of ‘your own courses’ as you wish
Samples from the Generational Diversity Training Course Materials
Click on the slides below to magnify.
Why Is Generational Diversity Important?
Caring about generational diversity at work is important for various reasons.
- Catering for the current workforce: People are retiring later than ever, due to the average population living longer and keeping healthier later in life than in the past. As a result, some people work well into their 70s and 80s and work side by side with people from different generations (up to 5 generations can be working together).
- Productivity and staff engagement: As different generations work together, this can lead to friction due to misunderstandings and different preferences in terms of things such as communication styles. Thus, it is important to make sure that people from different ages can work together well and that everyone feels included, to ensure good productivity.
- Learning opportunities and mentoring: Having different generations that work together in harmony can also lead to more learning opportunities as people with a variety of skills and experience levels learn from each other.
- Creativity, innovation and problem-solving: people from different age ranges provide different perspectives, thus increasing the variety of ideas that they can generate when working together.
- More targeted marketing and better customer experience: having diversity and inclusion in the workplace, including generational diversity, helps to better understand a wider range of customers as your workforce reflects the variety of your customers.
These training course materials are specifically designed for leaders and managers, to help them learn how to manage different generations at work.
This corporate training package includes information on how to manage, engage and motivate different generations in the workplace.
Why Should You, as a Trainer, Teach Managers How to Manage a Multigenerational Workforce?
Diversity and inclusion is an area in which companies are becoming more and more interested. Diversity includes age and generational diversity, since today, more than ever, a wide range of generations who work together.
So, there is likely to be an increasing demand to teach leaders strategies for managing a multigenerational workforce.
Other training courses about diversity in the workplace that companies may ask you to teach include:
Why Buy Off-the-shelf Customizable Training Materials?
Whether you are running your training online or in person, there are several benefits of buying ready-to-use corporate training materials.
- You save a lot of time. We have already done the research, created a lesson plan with the activities, and designed the materials (such as PowerPoint slides and handouts).
- You can edit the materials as you like to adapt them to your audience and add your logo.
- The materials are yours to keep and use for your own courses as you wish.
- The training materials are available for you to download instantly as soon as you buy them.
- Our training materials can be adapted for teaching as an online course if needed, using platforms such as Adobe Connect or Zoom.
Who These Training Course Materials are for?
This training materials package is for freelance or corporate trainers to teach participants (specifically leaders and managers) how to address the challenges of a multigenerational workforce.
The materials are for you to teach in a classroom environment (either in person or virtually).
You may want to buy our inclusive leadership training course materials if you are:
- A self-employed or corporate trainer who wants to increase their offer of equality and diversity teaching.
- An HR department, which has been asked to address issues of multi-generational conflict in the workplace.
Individuals who will benefit from attending this type of workshop include:
- Team leaders who manage a multigenerational team.
- High-level managers to understand the strategic importance of managing generational differences in the workplace.
- Any manager or leader who needs to become aware of the characteristics of different generations in the workplace.
- Entrepreneurs who run their own companies and deal with staff and customers from different generations.
- As the training course materials are editable, you can also adapt them to teach team members the benefits of a multi-generational workforce and how to get along with colleagues from different generations.
If needed, you can make this course longer and teach for 1 full day, by spending more time on discussions and activities, depending on the needs of your participants.
Outline and Objectives
The aim of these training course materials is to help participants develop intergenerational inclusion at work; understand the benefits of generational diversity in the workplace and manage, motivate and engage different generations in the workplace.
Note about the Theories Used for This Course and if They Can Be Applied to Different Cultures and Countries
The content of these managing different generations in the workplace training course materials is based on Strauss and Howe’s generational theory as published in their book Generations from 1991 (later updated in 1997 with The Fourth Turning) and on further research projects that were done later on.
Strauss and Howe’s theory was developed in the USA and the other research sources we drew from also come from ‘Western’ societies.
As such, the majority of the content in this training package applies, generally speaking (with some differences), to most of North America, Western Europe, Australia, and New Zealand.
Countries in the rest of the world have developed different generational classifications, based on historical events that concern their countries. So, if you are teaching in Asia, Africa, or South America, you will need to adapt these materials and supplement them with different research sources, particularly as far as the older generations are concerned.
With regards to younger generations, the Thai researcher Siriyupa Roongrernsuke has pointed out that there is a convergence of attitudes globally among people who were born after the 1980s, which previous generations do not share. So, as you cover the attitudes of the youngest generations, there will be more similarities between different cultures globally.
At the end of the course, your participants should be able to:
✔ Identify the characteristics of different generations.
✔ Analyze the possible areas of friction between generations at work.
✔ Develop strategies to resolve the differences between generations and foster cooperation at work.
This course is designed for a trainer to deliver it to a group of people in a classroom.
You can also use the materials to teach online, via Zoom or other conference software or learning management systems, as the Word documents and PowerPoint slides can easily be used for distance learning. We also provide, as part of the package, tips, and advice on how to run the activities virtually.
Even though the course is designed to be trainer-led, we have made sure that the materials contain a variety of activities (including discussions and polls) to keep the participants engaged.
Topics That Will Be Covered to Include:
Characteristics of Different Generations and the Benefits of a Multigenerational Workforce
- What we mean by generations
- The five generations in the workplace (Traditionalists or Silent Generation; Baby Boomers; Generation X; Millennials and Generation Z)
- The characteristics of each generation and the historic events that influenced them and their values
- The benefits of a multi-generational workforce
Possible Areas of Friction between Generations
- Characteristics of different generations in the workplace in terms of preferred leadership style; job loyalty and retention; work-life balance; motivation; communication styles and channels; giving and receiving feedback; preferred working hours and decision-making processes.
- Dispelling Myths about generations
- Assumptions and Areas of Friction
- Stereotypes and Misconceptions
Resolving Differences between Generations
- Generational strengths and what each generation can learn from the others
- The things that all generations have in common, in terms of values and needs in the workplace
- What every generation appreciates in a leader
- How to manage the generation gap in the workplace
- Tips for managing a multigenerational workforce
- Activities about intergenerational communication and recruitment and retention of a multigenerational workforce
- Action plan for managing generational differences in the workplace
With this Course, Instantly Download:
✔ 45 PowerPoint slide deck (includes tutor notes on each slide)
✔ 46-page Trainers workbook
✔ Course documents (including sign-in sheet, course evaluation sheet, course outline, suggested reading list document)
✔ Participants’ workbook, which includes a list of further readings.
✔ Two activities handouts: generations poll and generational inclusion action plan.
✔ Course certificate (printable to hand to participants)
✔ A PDF guide with suggestions on how to adapt the activities for teaching the course online, if you ever need to.
Documents are delivered using MS Word, PDF (in case you do not have MS Word) and PowerPoint.
American & British English Compatible
Suitable for both American English & British English styles.
- We have avoided any words that can cause confusion between American and British English styles such as soccer/football.
- We have used terms that are common in both and we have used the American style for a few words where a ‘z’ rather than ‘s’ is used i.e. materialize.
GBP £99 (approx USD$125)
Buy This Course
- To purchase click the “Buy Now” button below.
- You can choose to pay via PayPal or by Credit card.
- Once you have paid, you will immediately receive a digital link to download the zip file straight away.
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