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This disability etiquette & access awareness training package contains the materials for trainers to teach participants about the Disability Discrimination Act (DDA) rules. In particular, the course material focuses on access and guiding people with disabilities through public spaces.

DDA and Disability Etiquette & Access Awareness Training Course
DDA training course materials for trainers

Why Should You Teach Disability Etiquette & Access Awareness?

The Disability Discrimination Act (DDA) and the Equality Act are aimed at stopping discrimination for services and in the workplace against people with disabilities.

Hence, it is vital for organizations today to be compliant. Also, paying attention to disability etiquette & access awareness will improve the customer experience for those with disability issues who access public facilities.

Who Is This Course Intended for?

This course is for trainers who wish to train anyone involved with needing to guide those with disabilities and ambulant users, for the sake of improving or maintaining accessibility in a location.

The following peoples, for example, can benefit from this training:

  • Stadium stewards
  • Airline service staff
  • Front line staff who interact with the public
  • Anyone who manages a building and is in charge of helping disabled and ambulant visitors to move through a building or location such as in a university campus.
  • Airport security staff
  • School teachers and everyone who interacts with the public!

The above are just examples and the target market for this training, as a trainer, is unlimited in terms of the locations where this training tends to be needed.

Greater awareness of supporting all users means that this training program is becoming increasingly popular.


  • 1 Full Day

Course Outline and Objectives

This course will teach the basics of how to best aid ambulant and disabled users in such a way to ensure best practice and etiquette is used.

At the end of the course, participants should be able to:

✔  Understand the issues that ambulant and disabled users have in wayfinding situations.

✔  Know the legal rights of users in respect of the Equality Rights Act 2010.

✔  Be able to identify users who need aid (many disabilities are hidden) and to offer the appropriate guidance.

✔  Have a good understanding of how best to aid users so that dignity is maintained by the user.

Course Delivery Method

This is delivered as a classroom tutor-led one day workshop that includes a number of activities to get participants involved in the training and to make the course interesting for participants.

Topics That Will Be Covered to Include

The Basics of DDA

  • Typical issues and problems and why etiquette training is needed.
  • The law and also ethics.
  • Case study examples.

Improving DDA Etiquette

  • Knowing when to help and when not to.
  • Understanding the range of user types.
  • Guidance on methods for aiding users (best practice).

With This Course, Instantly Download

✔  *Free DDA checklist included in the Student Workbook

✔ 43 PowerPoint  slide deck (includes tutor notes on each slide)

✔  30 page Student workbook

✔  Course documents (including sign-in sheet and course evaluation sheet)

✔ Tutor’s checklist

✔ Tutor’s notes document

✔  Course certificate (printable to hand to participants)

Documents delivered using MS Word (doc and docx version both included), PDF (in case you do not have Ms Word) and PowerPoint.


  • USD$149 (approx £115)

Buy This Course

  • To purchase click the “Buy Now” button below.
  • You can choose to pay via PayPal or by Credit card.
  • Once you have paid, you will immediately receive a digital link to download the zip file straight-away.
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Paul Symonds PhD

Paul is a trained researcher with a PhD in wayfinding. Paul is a co-founder of Symonds training. We focus on providing high-quality training materials packages and programs for trainers, classroom teachers and HR departments.

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